Shipping policy

Shipping Policy

At BlueRex Offroad Rescue, we are committed to processing and shipping your order as quickly and efficiently as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed during our normal business days only. Orders placed on weekends or public holidays will be processed on the next available business day.

During periods of high demand, promotional events, product launches, or public holidays, processing times may be longer than usual.

BlueRex reserves the right to delay shipment where additional payment verification, fraud prevention checks, or order verification is required.

2. Shipping Destinations

BlueRex currently ships to selected countries and regions available during checkout.

If your country is not available, please contact us before placing an order to confirm shipping availability.

3. Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery destination;
Package size and weight;
Shipping method selected; and
Courier rates.

Shipping charges will be displayed before payment is completed.

4. Estimated Delivery Times

Estimated delivery times are provided for guidance only.

Typical delivery estimates are:

United Arab Emirates: 1–5 business days
GCC Countries: 3–10 business days
International Orders: 5–20 business days

Actual delivery times may vary depending on customs clearance, courier operations, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Delivery dates are estimates only and are not guaranteed.

5. Customs Duties & Import Taxes

For international shipments, customers are solely responsible for:

Customs duties;
Import taxes;
VAT or GST (where applicable);
Brokerage fees; and
Any other charges imposed by customs or government authorities.

BlueRex has no control over these charges and cannot predict their amount.

Customers are responsible for ensuring that products ordered are permitted to be imported into their country.

6. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Tracking updates are provided directly by the shipping carrier.

7. Delivery

Orders will be delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that all delivery information is complete and accurate.

BlueRex is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

Incorrect addresses;
Incomplete delivery information;
Failure to collect the shipment;
Refused deliveries; or
Customer unavailability.

Additional shipping charges may apply if a shipment must be resent.

8. Shipping Delays

Although we work with reliable shipping partners, delays may occasionally occur.

BlueRex is not responsible for shipping delays caused by:

Courier companies;
Customs inspections or clearance;
Weather conditions;
Public holidays;
Government actions;
Transportation disruptions;
Force majeure events; or
Any circumstance beyond our reasonable control.

9. Lost or Damaged Shipments

If your package arrives visibly damaged, please notify the delivery driver where possible and contact BlueRex within 48 hours of delivery.

Please include:

Your order number;
Photographs of the packaging;
Photographs of the damaged product; and
A description of the issue.

If a shipment is believed to be lost during transit, BlueRex will work with the shipping carrier to investigate the matter before any replacement or refund is considered.

10. Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

If an order is returned because of an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs required to resend the order.

11. Refused or Unclaimed Shipments

If a shipment is refused by the customer or returned to BlueRex because it was unclaimed, refused, or could not be delivered, BlueRex may deduct:

Original shipping charges;
Return shipping costs;
Customs charges;
Handling fees; and
Any other costs incurred before issuing any applicable store credit or refund in accordance with our Return & Store Credit Policy.

12. Risk of Loss

Unless otherwise required by applicable law, the risk of loss or damage to products passes to the customer upon delivery of the shipment to the shipping carrier or upon delivery to the address provided by the customer, as applicable under the selected shipping method.